Shipping policy

Currently, we deliver orders only within the European Union.

For most of the products you’ll find with us, we offer delivery within 48 hours, because we understand how exciting it is to wait for new shoes. Each order is packed with the utmost care to ensure the best possible shopping experience.

  • Delivery within the Czech Republic and Slovakia: typically 2 business days

  • Delivery to other EU countries: typically 5 business days

All orders are assigned a tracking number, so you always know where your package is.

Delivery Rates

  • Czech Republic & Slovakia

    • Orders over 500 CZK / 20 EUR: Free

    • Orders under 500 CZK / 20 EUR: Standard shipping fee applies (per selected shipping method)

  • Other EU Countries

    • Orders over 5 000 CZK / 200 EUR: Free

    • Orders under 5 000 CZK / 200 EUR: Standard shipping fee applies (per selected shipping method)

Payment Gateway Provider

We use Shopify Payments to process all transactions securely. On your bank or card statement, the recipient will appear as Shopify Payments, which then forwards your payment to us. If you have any questions or issues regarding a payment, please contact us directly at info@pikastore.cz.